POLICY
CONTRACTUAL AGREEMENT BETWEEN SHIRE AND THE CLIENT (Last updated:29/11/2024:
SECTION 1: GENERAL TERMS AND CONDITIONS
1.1 These Terms and Conditions, along with any referenced policies, constitute the complete and binding agreement between the Provider and the Client. Unless there is any written and signed agreement present, this document supersedes all prior agreements, discussions, and understandings, whether written or oral.
1.2 The Provider reserves the right to amend these Terms and Conditions at any time. Updates will be communicated via the Provider's official website or other appropriate means. Continued use of the Provider's services constitutes acceptance of the revised Terms.
1.3 If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
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SECTION 2: SERVICE DEFINITIONS AND INTERPRETATIONS
2.1 "Provider" refers to "SHIRE" offering taxi services.
2.2 "Client" refers to the individual or entity booking services from the Provider.
2.3 "Booking" means the arrangement confirmed between the Provider and the Client for the provision of services.
2.4 "Force Majeure" refers to circumstances beyond the reasonable control of the Provider, such as natural disasters, strikes, or governmental restrictions.
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SECTION 3: SERVICE DELIVERY AND BOOKING CONFIRMATION
3.1 The Provider agrees to use reasonable efforts to fulfil confirmed bookings as per the details provided by the Client.
3.2 A Booking is deemed confirmed only after explicit confirmation by the Provider via email, text message, or other documented means.
3.3 The Provider reserves the right to decline bookings if circumstances, including but not limited to, availability, safety, or compliance issues, prevent service delivery.
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SECTION 4: PAYMENT TERMS AND METHODS
4.1 The Client agrees to pay the full amount specified during confirmation process. Payment is due prior to service commencement unless otherwise agreed in writing.
4.2 The Provider accepts only secure payment methods, including but not limited to Credit/Debit Cards, Bank Transfers (BACS), Google Pay, and Apple Pay.
4.3 The Provider reserves the right to charge additional fees for late payments, bounced transactions, or chargebacks.
4.4 Promotional offers or discounts are subject to terms and may be withdrawn or amended without prior notice.
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SECTION 5: REFUND POLICY
5.1 Refund requests must be submitted in writing to the Provider’s official email address (contact@shirecabs.co.uk), along with all supporting details.
5.2 Refunds will be processed within ninety (90) days after verification and may be subject to administrative deductions.
5.3 Non-refundable circumstances include:
a. Bookings cancelled within the non-refundable period as per the cancellation policy.
b. No-shows or late arrivals exceeding the grace period.
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SECTION 6: CANCELLATION POLICY
6.1 The Client may cancel booking/s under the following conditions (discretionary):
a. For bookings under £100, cancellations made at least seven (7) days prior to the scheduled pickup may be honoured.
b. For bookings over £100, cancellations made at least fourteen (14) days prior to the scheduled pickup may be honoured.
6.2 Cancellations made outside the specified timeframes are non-binding unless otherwise agreed by the Provider.
6.3 If the Provider cancels a confirmed booking due to unforeseen circumstances, the Client will be entitled to a full refund, which shall be the Client’s sole remedy.
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SECTION 7: NO-SHOW AND WAIT TIME POLICY
7.1 A "No-Show" occurs if the Client fails to arrive at the pickup location within three (3) minutes of the arrival of allocated vehicle.
7.2 For out-of-county, batch bookings or long-distance journeys, a grace period of fifteen (15) minutes applies, after which waiting charges may be incurred.
7.3 No refunds will be issued for No-Shows, and the full booking amount will remain chargeable.
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SECTION 8: PROVIDER RESPONSIBILITIES
8.1 The Provider will ensure all vehicles are well-maintained, clean, and compliant with road safety standards.
8.2 The Provider guarantees that drivers are appropriately licensed, trained, and adhere to professional standards of safety, punctuality, and courtesy.
8.3 While the Provider will endeavour to meet service commitments, it does not guarantee specific arrival or departure times due to factors outside its control, such as traffic or weather.
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SECTION 9: CLIENT RESPONSIBILITIES
9.1 The Client is responsible for providing accurate and complete booking details, including the pickup address, destination, and contact information.
9.2 The Client must ensure their timely presence at the pickup location. Delays caused by the Client may result in additional charges or cancellation of the booking.
9.3 The Client agrees to comply with the Provider's policies and instructions during the journey to ensure safety and comfort for all parties.
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SECTION 10: LIMITATION OF LIABILITY
10.1 The Provider shall not be held liable for any indirect, incidental, or consequential damages arising from the use of its services.
10.2 The Provider’s maximum liability, in any case, shall not exceed the total charges paid for the booking in question.
10.3 The Client acknowledges that the Provider is not responsible for delays or service failures caused by factors beyond its reasonable control.
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SECTION 11: FORCE MAJEURE
11.1 The Provider shall not be held liable for any failure to perform its obligations due to Force Majeure events, including but not limited to natural disasters, pandemics, strikes, and governmental actions.
11.2 In such cases, the Provider will make reasonable efforts to notify the Client and arrange alternative solutions, but refunds may not be guaranteed.
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SECTION 12: DISPUTES AND RESOLUTIONS
12.1 In the event of a dispute, the Client and Provider agree to make all reasonable efforts to resolve the matter amicably through negotiation.
12.2 If a resolution cannot be achieved, either party may pursue mediation facilitated by a neutral third party prior to commencing legal action.
12.3 In cases of a potential breach of trust, the Provider shall, at its discretion, issue refund of up to £500.
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SECTION 13: DATA PROTECTION AND PRIVACY
13.1 The Provider complies with applicable data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
13.2 Clients may request access, correction, or deletion of their personal data by contacting the Provider at contact@shirecabs.co.uk.
13.3 The Provider shall not share personal data with third parties without the Client’s consent unless required by law.
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SECTION 14: GOVERNING LAW AND JURISDICTION
14.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction over disputes arising under this Agreement.
SECTION 15: ZERO TOLERANCE POLICY
15.1 Commitment to Equality and Inclusion
15.1.1 The Provider operates in full compliance with the Equality Act 2010, ensuring a commitment to equality, diversity, and inclusion. Discrimination, harassment, or victimization on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation will not be tolerated.
15.1.2 Both the Provider and the Client are expected to treat one another with respect and dignity, fostering an environment of mutual consideration and inclusivity.
15.2 Harassment, Abuse of Power, and Misuse of Authority
15.2.1 The Provider maintains a zero-tolerance stance against any form of harassment or misuse of authority by either party. This includes but is not limited to:
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Verbal, physical, or non-verbal conduct that is intimidating, degrading, or offensive.
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Unwelcome or inappropriate advances, comments, or gestures.
15.2.2 Abuse of power or position by either the Provider or the Client is strictly prohibited. This includes any actions intended to exploit, harm, or abuse the other party's legal rights.
15.3 Reporting and Resolution Mechanisms
15.3.1 Both the Provider and the Client have the right to report incidents of harassment, discrimination, or abuse of power. Reports shall be made including Monmouthshire County Council Licensing in CC as and when applicable.
15.3.2 All reports will be handled with confidentiality (as and when applies), and appropriate measures will be taken to ensure the safety and well-being of all parties involved.
15.3.3 The Provider is committed to resolving all complaints promptly, impartially, and in line with relevant legal and procedural guidelines.
15.4 Consequences of Violations
15.4.1 Individuals found in breach of this policy will face actions commensurate with the severity of the violation. This may include:
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Suspension or termination of services provided by the Provider.
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Permanent banning of Clients from using the Provider’s services.
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Reporting to relevant authorities, and taking legal action (civil claims) where applicable.
15.4.2 Both the Provider and the Client agree that retaliatory actions against anyone reporting or disclosing a violation of any applicable law or policies are strictly prohibited and will be treated as a breach of contract.
15.5 Mutual Responsibility
15.5.1 Both the Provider and the Client are equally responsible for maintaining a respectful and honest relationship. The principles of this policy apply equally to both parties to ensure fairness and accountability.
15.6 Continuous Improvement
15.6.1 The Provider will regularly review and update this Zero Tolerance Policy to ensure compliance with evolving legal standards and best practices.
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CONTACT INFORMATION
15.1 Clients may reach the Provider for inquiries, complaints, or assistance via the following methods:
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Email: contact@shirecabs.co.uk
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Phone: 01873567567
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